The hotel offers amenities for your comfortable stay and unforgettable experiences
Comfortable Accommodations
“The Premier room I stayed in was beautifully renovated, offering a perfect blend of comfort and style that made my stay enjoyable.” view full review
Delicious Breakfast
“The breakfast offered a fantastic variety of local and Western dishes, ensuring a satisfying start to each day of my stay.” view full review
Relaxing Pool
“The pool was a great place to unwind, with refreshing water and a calming atmosphere that added to my relaxation experience.” view full review
Revitalizing Massage
“The in-room massage service was a highlight, providing a luxurious and rejuvenating experience right in the comfort of my own space.” view full review
General
Non-smoking rooms
Wi-Fi
Parking
Safe deposit box
24-hour reception
VIP check-in/ -out
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Luggage storage
Locker room
Lift
ATM/Cash machine
Smoke detectors
Fire extinguishers
Key card access
Sports & Fitness
Fitness centre
Yoga class
Services
Paid airport shuttle
Room service
Housekeeping
Car hire
Laundry
Dry cleaning
Welcome drink
Dining
In-room breakfast
Restaurant
Snack bar
Bar/ Lounge area
Business
Business centre
Meeting/ Banquet facilities
Fax/Photocopying
Children
Cots
Children's buffet
Children's pool
Facilities for people with disabilities
Toilet for disabled
Bathroom for disabled
Spa & Leisure
Outdoor swimming pool
Spa & wellness centre
Steam room
Massage
Room features
Air conditioning
Mini-bar
Sitting area
Tea and coffee facilities
Ironing facilities
Bathroom
Free toiletries
Media
Flat-screen TV
AM/FM alarm clock
Room decor
Carpeted floor
Show more
Location
Jalan Sutomo No1 Medan,
Medan,
Indonesia,
20235,
North Sumatra
Map view
Jalan Sutomo No1 Medan,
Medan,
Indonesia,
20235,
North Sumatra
City landmarks
Jalan Sultan Ma'moen Al Rasyid No.66
Istana Maimun
2.5
km
Jalan Stasiun Kereta Api
Pajak Ikan Lama Medan
1.4
km
Jl. Jenderal Ahmad Yani No.105
Tjong A Fie Mansion
1.4
km
Mosque
Mesjid Raya
2.6
km
Hutan Kota Taman Beringin
3.0
km
Shopping Area
Medan Mall
1.6
km
Jl. Imam Bonjol J A T I
Taman Ahmad Yani
2.7
km
Jl. Padang Golf CBD Polonia
Wonders Water World
1.4
km
Jln. Perniagaan
Pajak Ikan
1.4
km
Jln. H M. Yoni no. 51
Museum Gedung Arca
1.2
km
btwn Jl Jawa & Jl Timor
Medan Centre Point
1.4
km
Museum
Rahmat International Wildlife Museum & Gallery
2.6
km
Jl Masjid Raya
Medan Grand Mosque
2.6
km
Lapangan Merdeka
1.4
km
Pusat Pasar
970 m
Church
GMI Gloria Merak Jingga
630 m
Jl Perintis Kemerdekaan
Bistronomix
640 m
Shopping Area
Center Point Mall
1.4
km
Mesjid Nurul Huda
700 m
Gedung Perjuangan Medan Area
730 m
xxl cinema
770 m
Monumen Medan Area
810 m
Gereja Kristus Yesus
810 m
Bridge
Jembatan Titi Gantung
930 m
Shopping Area
Grand Palladium Mall
1.3
km
Jl. Kapten Maulana Lubis
Tugu Guru Patimpus
1.8
km
Pagoda
Vihara Setia Budi
1.4
km
Jl. Teuku Umar no. 18
Shri Mariamman Temple
2.8
km
Museum
Museum Perjuangan TNI
2.7
km
Nearby
Taman Budaya
270 m
Restaurants
Dae Bak Korean BBQ Restaurant
550 m
Jln. Timor Baru I 1-T2 Komplek Jati Junction
Datin Ong Hotpot
450 m
Jl. Timor Kompleks Center Point Blok M-9
Nelayan
710 m
Blok H Jln. Timor NO. 1 Mal Centre Point Lt. I - II
Uncle K
680 m
Komplek Medan Centre Point Jln. Timor H no. 1 Mall Centre Point Lt. 3 no. 24B
Miley Italian Fusion
730 m
Jl. Prof HM Yamin no. 16A
Matador Country
840 m
Jl. Merak Jingga
Ayam Penyet Joko Solo
810 m
Jl. DR. Mansyur P1 Ring Road
Martabak Yurich
910 m
Jl. Putri Merak Jingga no. 8 H - I
Reviews and Ratings
Feedback from previous guests about their experience.
80%
liked the hotel and would stay again
8.0/10
Great
Rooms
6.8
Location
5.4
Service
6.3
Dining
6.1
Guest reviews
8.0/10
based on 36 reviews
8.1
8.1/10 based on 595 reviews
Matthew
United Kingdom,
January
2025
9.0/10
I had a mixed experience at the hotel. While the rooms were large and comfortable, and I appreciated the cleanliness, the service left a bit to be desired, especially with the delayed check-in. The location was not ideal due to the difficult access around the area, and dining options were somewhat limited. Overall, the value for money was okay, but there are definitely areas for improvement.
Rooms
9.0
The rooms were large, comfortable, and very cozy, making my stay enjoyable.
Service
6.0
While some staff were friendly, my check-in process was slow, and I felt a bit overlooked when asking for towels.
Location
5.0
The location was challenging, with busy roads and no footway, making it a bit inconvenient to go out.
Dining
5.0
The dining options were decent but not extensive, with limited beverage choices during breakfast.
Facilities
6.0
The hotel had basic facilities, but there is room for improvement in terms of offerings and amenities.
Eva
United Kingdom,
January
2025
9.2/10
I had a mixed experience at this hotel. On the plus side, the rooms were extremely spacious and clean, which made my stay quite comfortable. However, the service was lacking, especially with housekeeping, and the location wasn't the best for exploring the surrounding area. Dining options were decent, but could be improved with more variety.
Rooms
9.0
The Deluxe Suite was extremely spacious and very clean, providing a large and comfortable space with all necessary facilities, and the bed was just right for a good night's sleep.
Service
5.0
While the staff in the restaurant were warm and attentive, I did encounter issues with housekeeping that were frustrating, including a long wait for towels and an unhelpful attitude.
Location
5.0
The hotel's location isn't ideal for walking since the surrounding streets are in poor condition, and crossing busy roads was quite difficult.
Dining
7.0
Dining was generally good with a variety of local and international dishes, but the beverage choices were somewhat limited.
Facilities
6.0
The hotel facilities were standard but nothing particularly special stood out during my stay.
Liam
United Kingdom,
December
2024
7.0/10
Overall, the hotel had some pluses and minuses. The rooms were comfortable, but they didn’t match the pictures I saw and felt a bit outdated. The service was hit or miss; while some staff were friendly, others weren't as attentive, especially with housekeeping. The location left a bit to be desired, as it wasn't particularly attractive and the streets were in poor condition. The dining options were also limited in variety, but they did have some tasty dishes available.
Rooms
6.0
The room I stayed in was quite comfortable but didn't look like the picture; it felt a bit worn and wasn't renovated.
Service
7.0
The service was somewhat inconsistent; while some staff were helpful, others seemed a bit irresponsible, especially with housekeeping.
Location
5.0
The location wasn’t very attractive, with surrounding streets in poor condition which made walking less ideal.
Dining
7.0
The dining experience had improved with tasty and varied options, but it still lacked diversity in the buffet.
Facilities
6.0
While the facilities were decent, I feel like they could use some modern touches to really enhance the experience.
Jacob
United Kingdom,
December
2024
7.2/10
The hotel had a great location with easy access to the city, making my stay convenient. The service from the staff was very friendly and helpful, although I did experience a bit of confusion with my room booking. The rooms were spacious and comfortable, but the walking conditions around the hotel were not ideal. Overall, it was a decent stay with good value for money, but the surrounding area left something to be desired.
Rooms
9.0
The Premier Room was large and very comfortable, with all the necessary facilities.
Service
7.0
The staff were very friendly and courteous, although there was some confusion regarding my executive floor access.
Location
6.0
The location was very good for access to the city, but the surroundings were not attractive and made walking difficult.
Dining
Facilities
7.0
Various facilities were available, but they could use some improvement in maintenance and comfort.
Emma
United Kingdom,
December
2024
6.4/10
I had a mixed experience at the hotel. While the location was decent, and the staff was friendly and helpful throughout our stay, I was disappointed with the room conditions. The amenities could use some improvement, and the dining options, especially breakfast, were quite limited. Overall, it wasn't the ideal stay, but there were some redeeming qualities.
Rooms
5.0
The room was not as clean as I expected, and it didn’t have a bathtub even though that was in the description when I booked it. The bedding wasn’t changed, which was quite disappointing.
Service
8.0
The service staff was always very pleasant and helpful. They came by with a welcoming drink, which was a nice touch.
Location
7.0
The hotel is located near the center of Kota Medan, which is convenient, but navigating the area was tricky due to the busy roads.
Dining
5.0
The dining experience at the Orchid Restaurant was okay, but the beverage selection was quite limited. I was hoping for more variety, especially for breakfast.
Facilities
6.0
The pool area was nice, but it felt a bit outdated and could use some renovations.
Logan
United Kingdom,
November
2024
9.6/10
I had a mixed experience at this hotel. The rooms were spacious and well-maintained, but the bathroom seemed less updated than I expected. The breakfast buffet was impressive, with a great variety of options. However, the location felt a bit isolated, which was a downside for me. The service staff was initially unfriendly, but they eventually warmed up and were quite helpful.
Rooms
8.0
The rooms were spacious and comfortable, likely refurbished recently, but the bathroom appeared to be excluded from that update.
Service
7.0
The service started off a bit rocky, but the staff became very helpful and friendly after the first interaction. They were able to assist us with simple requests, like providing an extra bottle of mineral water.
Location
5.0
The hotel's location felt isolated with not many attractions within walking distance, making it not ideal for exploring the area.
Dining
7.0
The breakfast buffet was quite good, offering a nice variety of local and international dishes, but I found it a bit lacking in terms of overall variety.
Facilities
6.0
The facilities were decent, but nothing particularly stood out as exceptional.
Tom
United Kingdom,
November
2024
8.6/10
The hotel offered a pleasant stay with spacious and well-furnished rooms featuring a large bed, making it quite comfortable. The service was warm and attentive, but the dining experience had some downsides, like food running out too early. The location serves well as a base for exploring the city, although the surrounding streets could use some improvement. Overall, the value for money was decent, but certain amenities fell short.
Rooms
8.0
The room was spacious and nicely furnished, featuring a large bed that ensured comfort throughout my stay.
Service
9.0
The staff were incredibly friendly and attentive, making the overall experience enjoyable.
Location
7.0
The location was convenient for exploring Medan, although the surrounding streets are in poor condition.
Dining
5.0
The dining experience was a bit disappointing with many dishes running out too early, despite the breakfast having local offerings.
Facilities
6.0
The facilities were fairly decent, though I felt like some amenities could have been better maintained.
Philip
United Kingdom,
October
2024
7.6/10
I had a mixed experience at this hotel. On the plus side, the rooms are nice, and the location is convenient for getting around the city. However, the service was quite disorganized, and I was disappointed with the dining options as they ran out of food quickly. Overall, it’s decent but not without its flaws.
Rooms
7.0
The rooms were nice but the door to the balcony was problematic, keeping me entertained with traffic noise 24/7.
Service
5.0
The service was a bit hectic; the staff seemed stressed and it took a long time to check in.
Location
8.0
The location is good since it's near the center of Kota Medan which makes commuting easy, but crossing the busy roads is challenging.
Dining
5.0
I was really let down by the dining experience as many dishes were out of stock by 8 AM and the variety was quite limited.
Facilities
6.0
The facilities themselves were standard; nothing particularly special stood out.
Sebastian
United Kingdom,
October
2024
6.6/10
The hotel offers spacious rooms that seem to have been refurbished recently, but the bathrooms could use some updating. The location is nice but a bit far from the city center, making it somewhat isolated. While the staff is friendly, my experience with service wasn't ideal as they had trouble acknowledging my room booking and fulfilling simple requests. Dining options were good, but a little pricey compared to the room rates.
Rooms
6.0
The rooms are spacious and have likely been refurbished in the last few years; however, the bathroom hasn't received the same attention and still feels old with stained carpets.
Service
5.0
While the staff is generally pleasant, I had issues with them not believing my executive floor booking and their inability to provide basic services like extra water.
Location
7.0
The hotel is in a nice area, but it's a bit isolated and far from the city center, which limits nearby attractions.
Dining
7.0
Dining options are good with many varieties to choose from, but they felt quite expensive given the room rates.
Facilities
6.0
The hotel has decent facilities, though I feel some areas could be better maintained.
Theodore
United Kingdom,
October
2024
9.4/10
The hotel serves as a decent base for exploring Medan, but my experience was mixed. The rooms were comfortable, yet a bit dark, and they were not ready at my check-in time, which was disappointing. The staff could have been more welcoming, but they were generally polite and helpful. The location had its ups and downs; while it was accessible to the city, crossing busy roads can be a challenge, and the noise from the nearby intersection was bothersome. Overall, it offers reasonable value for money, but it's not without its flaws.
Rooms
7.0
The rooms were comfortable, but they felt a bit too dark and somewhat lacked sufficient lighting. I was also frustrated when my room wasn't ready at the scheduled check-in time of 2 PM, even though I arrived at 4:30 PM.
Service
6.0
The service was a bit underwhelming; the check-in process took longer than I expected and the staff weren't very friendly, although they were polite and aware of my needs.
Location
6.0
The location was good for access to the city, but it was a bit far from the center. Also, crossing the busy roads was quite difficult, and the noise from the nearby busy intersection was quite annoying, despite the claim that the rooms were soundproof.
Dining
7.0
Dining was a mixed experience; there was an outstanding variety of local Medan foods, but it was disappointing that many dishes had run out by just 8 o'clock, and the beverage options were limited.
Facilities
6.0
The facilities were decent, but nothing particularly stood out. It could benefit from some upgrades, especially regarding cleanliness and maintenance.
Rebecca
United Kingdom,
October
2024
7.8/10
I had a decent stay at the hotel with friendly staff and clean rooms. However, the location was somewhat disappointing, with surrounding streets in poor condition and not many attractions nearby. The dining experience was satisfactory, but could use some improvement including better breakfast options. Overall, it's a value for money option, but there are definitely areas for improvement.
Rooms
6.0
The rooms were clean but unfortunately we ended up on the smoking floor, which was not ideal for my toddler's asthma.
Service
7.0
The staff were friendly and service-oriented, yet sometimes seemed uncertain about their protocols.
Location
5.0
The location was not very attractive with some difficult walking conditions, so getting around was challenging.
Dining
7.0
Dining has improved with tasty and varied options, though breakfast could still be stronger.
Facilities
7.0
Facilities were decent and served the basic needs, but nothing too extravagant.
Nicholas
United Kingdom,
October
2024
8.8/10
I had a mixed experience at the hotel. The rooms were spacious and comfortable, but the bathrooms seemed a bit outdated. The service was friendly, but communication could be better. The location was quite isolated, making it tough to find dining options nearby. Overall, it was a decent stay, but not without its drawbacks.
Rooms
7.0
The rooms were spacious, probably refurbished recently, with a large comfortable bed, but the bathroom appeared outdated and not part of the refurbishment.
Service
6.0
The staff were polite and helpful, but their English wasn’t great, which sometimes led to misunderstandings.
Location
5.0
The hotel is isolated with not many sites within walking distance. It was difficult to cross busy roads, and the surrounding streets were in poor condition.
Dining
5.0
Dining options were okay with a strong local breakfast offering, but the buffet lacked proper signage in English and wasn’t consistently refilled.
Facilities
7.0
The facilities were decent, but there wasn’t anything particularly special or standout.
William
United Kingdom,
October
2024
5.0/10
My stay at the hotel had ups and downs. The location wasn’t ideal as it was hard to get around due to busy roads, but I appreciated the friendly staff who were helpful. Unfortunately, the rooms were dated and not very clean, and my check-in experience was frustrating as my room wasn’t ready on time. Overall, there were some nice aspects, but significant improvements are needed for a better experience.
Rooms
5.0
The rooms were quite dated and not well-maintained, with stains on the carpet and hair everywhere. It really didn’t feel up to standard.
Service
5.0
The service was somewhat inconsistent. While I was offered a welcome drink, I had to wait for towels and was told to fetch them myself, which felt inconvenient.
Location
5.0
The location wasn’t very good as it was difficult to navigate busy roads without proper footways, making getting around quite challenging.
Dining
6.0
The dining options were decent, with a good mix of local and continental food, but the beverage choices were severely lacking.
Facilities
5.0
Facilities didn’t stand out as particularly impressive, and my overall impression of the maintenance could be improved.
Lee
United Kingdom,
September
2024
5.8/10
I had a mixed experience at this hotel. The location was convenient, close to the city center, but the surrounding streets were in poor condition, making it difficult to walk around safely. The room was nicely decorated but had significant issues with air conditioning and wasn’t ready at check-in time. The staff were friendly, though the check-in process could be improved. Overall, it has potential, but there are definitely some areas that need attention.
Rooms
5.0
The room had a nice decoration, but the air conditioning was very inadequate, making my stay less comfortable than I had hoped.
Service
6.0
The staff were well-meaning and friendly, but the check-in took too long and could have been more efficient.
Location
5.0
While the hotel is near the center of Kota Medan, the surrounding streets are poorly maintained and not ideal for walking, which was quite disappointing.
Dining
Facilities
6.0
The hotel had various amenities, but the air conditioning issue really affected the overall comfort.
Aaron
United Kingdom,
September
2024
6.0/10
I had a mixed experience at this hotel. The rooms were clean and comfortable, and the staff was friendly. However, the location was quite isolated with not much to see nearby, and the service fell short in a few areas, which made my stay less enjoyable than I had hoped.
Rooms
8.0
The rooms were clean and comfortable, providing a nice view. However, I did notice that one side of the door's safety latch was missing, which was a bit concerning.
Service
5.0
While some staff members were helpful, I found the service lacking overall. Simple requests like an extra bottle of water took too long to fulfill, making me feel a bit neglected.
Location
5.0
The location was not ideal, as the surrounding streets were in poor condition and quite isolated. I wouldn’t recommend it for those wanting to explore on foot.
Dining
7.0
The dining experience was decent, and the buffet had tasty and varied options, but there were times when it seemed like they weren't focused on refilling the food quickly.
Facilities
6.0
The hotel had nice amenities, but nothing really stood out as exceptional. Everything was adequate but not luxurious.